In order to gather and display feedback gathered from individuals in the community, the system uses FrontlineSMS. This software will need to be downloaded and installed on a computer before continuing with the setup guide. A sim card for a local number will need to be obtained with a dongle or an Android phone will need to be used in order to send and receive text messages. A list of recommended devices can be found here and here. Individual miales and elders are assigned to groups, which are tagged to allow for quick sorting through all of the feedback that has been received.
Our project’s goal is to create an SMS counterpart to TICAH’s Aunty Jane service. Aunty Jane is a hotline that allows users call questions about sexual and reproductive health. Our service will be utilized by TICAH directly, using automated functionality to read through the received messages. Our system will provide immediate, automated responses to inquiries by providing a list of SMS menus for the users to interact and receive information. For more specific questions the user will always have the option to get a personalized response back from a TICAH representative during operating hours. Our system will provide a solution to these problems community members face when using TICAH’s Aunty Jane service:
EDITING/EXTENDING THE SYSTEM
Basic Overview/Introduction to Text.in – textit.in
Our team worked with an organization in South Africa called 1000 Hills Community Helpers Center to create a Twitter Integrated SMS Alert System, as a way for the organization to remain in communication with their community members. The center can send out messages from the Twitter account that we set up for them and immediately reach different subset of their users. The members can subscribe to a list by texting a phone number with a keyword. There are three different keywords(#center, #class, #clinic).Members get texts specific to the keyword. Once subscribed, a confirmation text message is sent. Now, the user is subscribed to the list and will receive any tweets from the organization here on out that contains that specific keyword. We converted tweets to text messages to send it out the the members. There is a 140 character limit to Twitter posts so the text messages are within their limit.
A person who has subscribed to the center list will only get tweets that have “#center” in the sentence. The tweet below will only be received by people who have subscribed to the center list.
Often, community members travel distances to get access to the facilities of the center such as the clinic, schooling, daycare, etc. However, there is no portal for the organization to reach out to their audience and make announcements/provide updates except for word of mouth and sometimes, posters. This only reaches a fraction of their user base and is a necessary but inefficient process. We saw an opportunity in the high mobile penetration across the community to streamline this process. People used simple phones there for utilitarian purposes and we came to the conclusion that the best way to reach our audience was through SMS text messaging.